Patients have great things to say about the health care they received through their experience with Optum and Centers of Excellence providers. A survey conducted in the third quarter of 2014 found 97% of patients satisfied with their overall health care services.
Overall Satisfaction with Complex Medical Conditions
- 99% satisfied with COE
- 97% satisfied with overall nurse services
- 97% satisfied with nurses' ability to answer questions
- 93% agree that services are valuable
- 92% likely to recommend services
- 88% satisfied with help to make better health and lifestyle choices