Welcome to the Optum Complex Medical Conditions web site! 

Patients with complex medical conditions are more likely to get better care when they are treated by experienced, knowledgeable physicians, and better care leads to shorter hospital stays, higher success rates, faster recoveries and lower costs.

At Optum, we have provided access to clinically superior, cost-effective health care for complex medical conditions since 1986. Find out how we can assist you or your organization.

Complex Medical Conditions is committed to making it as easy as possible for you to work with us. In response to your feedback, we are making enhancements that will allow you to send Notification Forms (NF) faster and easier than ever before.

For your convenience, we have created a hardcopy Notification Form that can be faxed to Optum at 877-897-5338 or e-mailed to either your Account Manager or to cmc_client_services@optum.com. You can also call us at 877-801-3507, where a trained Customer Service Representative will take your referral information.

There are new security enhancements for all Optum Complex Medical Conditions web sites. Current passwords are required to be entered as case-sensitive in order to gain access. When creating a password or resetting an expired one, the new password will need to be a minimum of eight characters long. In addition, ten unsuccessful log-in attempts will result in the user being locked-out of the system. If this occurs, users will be asked to reset their password to unlock their account. If you have questions, please call Customer Service at 877-801-3507.