Welcome to the Optum Complex Medical Conditions website

Patients with complex medical conditions are more likely to get better care when they are treated by experienced, knowledgeable physicians, and better care leads to shorter hospital stays, higher success rates, faster recoveries and lower costs.

At Optum, we have provided access to clinically superior, cost-effective health care for complex medical conditions since 1986. Find out how we can assist you or your organization.

Complex Medical Conditions is committed to making it as easy as possible for you to work with us. In response to your feedback, we are making enhancements that will allow you to send Notification Forms (NF) more quickly and easily than ever before.

For your convenience, we have created a hardcopy Notification Form that can be faxed to Optum at (877) 897-5338 or emailed to either your Account Manager or to cmc_client_services@optum.com. You can also call us at (877) 801-3507, where a trained customer service representative will take your referral information.

There are new security enhancements for all Optum Complex Medical Conditions websites. Current passwords are required to be entered as case-sensitive in order to gain access. When creating a password or resetting an expired one, the new password must be a minimum of eight characters long. In addition, ten unsuccessful login attempts will result in the user being locked out of the system. If this lockout occurs, the user will be asked to reset the password in order to unlock the account. If you have questions, please call Customer Service at (877) 801-3507.