Welcome, we're here to help

Patients, and their families, want the best possible outcome and the best possible healthcare experience. We want that too. At Optum, we understand that for patients with complex medical conditions, their needs may be especially unique. In order to serve these patients, Optum collaborates with its credentialed network providers to provide mutually beneficial services, to serve the most important beneficiaries of this collaboration - patients.

As a leading developer of condition management programs, Optum has been working since 1986 to identify complex medical conditions with quantifiable variance across treatment providers.

We're committed to making working with us easy. For your convenience, we have created a hardcopy Notification Form that can be emailed to either your Account Manager or to cmc_client_services@optum.com or faxed to Optum at (877) 897-5338. You may also call us at (877) 801-3507, where a trained customer service representative will take your referral information.

There are new security enhancements for all Optum Complex Medical Conditions websites. Current passwords are required to be entered as case-sensitive in order to gain access. When creating a password or resetting an expired one, the new password must be a minimum of eight characters long. In addition, ten unsuccessful login attempts will result in the user being locked out of the system. If this lockout occurs, the user will be asked to reset the password in order to unlock the account. If you have questions, please call Customer Service at (877) 801-3507.